Included in booking: Meet and greet. Cleaning, towels, linen, wifi etc…
See here to enquire.
Prices are per week
Pro rata for extra days
Start days are flexible
29 April – 10 June
11 June- 15 July
16 July – 02 September
03 Sept – October 17
Booking and Stay Terms and Conditions
LAS DUNAS JAVEA rental Licence VT-446555-A
A contract between the person who makes the booking and Jane & Robert Hewitt (the owners/us/we) comes into existence when the booking deposit has been paid and accepted. The person in whose name the booking is made (the lead booker) acts on behalf of all the persons in the party, and the owners accept payment on the basis that all members of the party agree to these conditions and terms.
Payment is to be made by bank/electronic transfer directly into our bank account(s), UK for Sterling transactions and Spanish for Euro transactions. The booking deposit is 30% of the rental fee, the balance to be paid six weeks prior to the arrival date, or in full if that date is six weeks or less from time of booking. The rates are weekly based but if a rental period covers two bands then the price will be adjusted accordingly to reflect the appropriate daily rate.
Upon receipt of the balance of the booking fee, or nearer arrival date, we will supply details of the arrangement for key handover, almost always by meet and greet by our housekeepers, plus directions to the property. For the meet and greet we will need you to confirm anticipated arrival time and to be prepared to update our housekeepers. Information that the lead party needs to enjoy the apartment and it’s facilities is in a household manual in the apartment. Or by PDF if required by local regulations.
If it becomes necessary for the reservation to be cancelled by yourselves, we require notification by email from the lead booker. We will then acknowledge the cancellation, confirming the value of the deposit or full payment that is forfeited, if it is possible to let the apartment to another party then there is the possibility that a refund partial or full, will be made. However as this is not always feasible we recommend taking out full Holiday and Travel insurance to cover this and other aspects of your stay. This should also cover you in the event that our apartment became unusable due to fire, flood, Covid or other unforeseen circumstances.
A refundable Damage Deposit is required, this is payable by bank transfer a minimum of 7 days before your arrival date and will be refunded by the same method within 7 days (we will send it the same day you leave or the first working day once confirmation is received from our agents that all is well) our apartment. The deposit required will be £230 or €250. The deposit refund will be made in full, unless there are any breakages, damage and/or loss of keys. As the lead booker agrees when renting our property to pay the owners for the cost of repairing or replacing, as decided by the owners and agreed with the lead party, any item belonging to the property that is damaged due to negligence or wilful default of the guest party during the occupation period.
Please note smoking is not allowed in our Las Dunas Javea apartment, contamination by smoke would be considered as damage. Ourselves and the housekeepers have the right of access, by mutual arrangement, to the property at any time, for the purpose of inspection and maintenance.
When booking we require the name and address of the lead party along with the names of the other guests in the party, together with, if applicable, the ages of children and infants. The total number of guests must not exceed the agreed amount. If the number of guests exceeds the maximum number specified for the property, any extra guests that were not notified of, or agreed by the owner will be subject to expulsion from the property. We do not permit pet animals in our property unless arranged and agreed by email in advance.
GDPR (Data Protection) Prior to your arrival, when paying the damage deposit is ideal, to fulfil licensing conditions, the passport or ID details of all guests aged 16 or over will be required. These details are submitted to the Guardia Civil via a secure website within 24 hours of guests arrival. This data will not be held by us for any longer than the period needed to fulfil our legal obligations and will not be used for any other purpose. Any phone numbers, email addresses and addresses will not be passed on to anyone else without your consent, or used for any other purpose than the booking. We will ask consent that our housekeeper has some contact details for you, either mobile number or email, near arrival time.
As the owners we promise to provide the accommodation facilities that you have booked, and we and our housekeepers will perform the services contracted, with reasonable skill and care. We do not accept responsibility for death, personal injury, or any failure or deficiency in respect of your accommodation arrangements that are not caused as a direct result of any fault on our part, nor for failures to local power and water supplies, nor disturbance from construction or renovation work that may occur in the vicinity of, or within, Las Dunas. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim. In the event of any faults or problems, you must make us aware and you are obliged to give us the time necessary to resolve the problem. If no complaint has been made, and you leave the property prematurely and without the explicit agreement of the ourselves, you forfeit your rights to a refund on the rental price paid, unless the terms of this contract have been breached. There is a complaints book available on request. Complaints that are not received until the end of the stay will not be taken into consideration and no refunds will be given.
The property may not be available for occupancy until 16:00 hours on the day of arrival, although every effort will be made for it to be ready as early as possible, subject to cleaning and preparation being complete. At the end of your stay, the property must be vacated by 10:00 hours on the day of departure, unless a later departure has been agreed in advance with us.
We expect all guests to show consideration for other people. If, in our opinion, or in the opinion of any other relevant person in authority, any member of your party behaves in such a way as to cause, danger, upset or distress to any third party, or damage to the property, or in any way damage our reputation we are entitled, without prior notice, to terminate the occupation of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation and we will have no further responsibility towards such person(s). No refunds will be made, nor will we pay any expenses or costs incurred as a result of the termination.
The property will be clean on your arrival and supplied with bed linen and towels. Beach towels are available. Utility bills are also included. Fibre optic Wifi is included. Our property offers a Smart TV with English speaking channels reception being obtained by satellite, according to local facilities and laws. Due to circumstances such as distance, methods of transmission, satellite positioning, signal strength, on occasions weather, and local licence procedures, we do not guarantee the availability of these facilities, although we will always do our best to restore any failures that may occur. Spanish TV via community aerial.
We reserve the right to alter the terms and conditions, if this was the case you would be immediately informed.
GDPR (Data protection)
The person responsible for collecting and storing any personal data is Jane Hewitt, or her direct agent. Contact email firstname.lastname@example.org or by telephone 0044 7841 518 099
Current issues with Covid mean we have to follow all guidance issued by the Valencian and Spanish governments, this is subject to change on a daily basis. Thank you for your compliance.